Information about returns and warranties for your jewelry
At Musae Jewelry we want you to be completely satisfied with your purchase. We offer different options depending on the type of product purchased.
from the date of product receipt
due to their personalized nature
from the date of product receipt
Send an email to musaefacturacion@gmail.com with your order number
You will receive instructions for return shipping
Pack the product securely and send it to the indicated address
We will review the product upon receipt (2-3 business days)
We will process the refund once the return is approved (5-7 business days)
Charge is reversed to original card
Requires complete banking information
Return shipping costs are borne by the customer, except in cases of defective product or shipping error.
We offer exchanges for different size or model, subject to availability.
Covers problems in materials and workmanship
Regular use is not covered by warranty
To initiate a return or resolve questions: