Privacy Policy

Transparency in handling your personal data

1. Data Controller

Controllers: Laura Páez Escobar, Camila Páez Escobar

Company: Musae Jewelry

Contact email: musaefacturacion@gmail.com

Last updated: September 2025

2. Data We Collect

Contact and delivery data:

  • Full name
  • Email address
  • Phone number
  • Complete shipping address

Identification data (required by Colombian law):

  • Type of identity document (CC, CE, Passport, etc.)
  • Identity document number

Transaction data:

  • Transaction reference
  • Purchase amount
  • Payment status
  • Last 4 digits of the card (provided by Wompi)
  • Card brand (Visa, Mastercard, etc.)

⚠️ Important about payment data:

Musae does NOT store complete credit card data. All sensitive payment data is processed directly by Wompi (our PCI DSS certified payment provider).

3. How We Use Your Data

  • Order processing: Managing and completing your purchases
  • Product shipping: Coordinating delivery of your jewelry
  • Customer service: Responding to inquiries and providing support
  • Order tracking: Informing you about your order status
  • Legal compliance: Complying with tax and commercial obligations
  • Service improvement: Analyzing purchase patterns to improve our offering

4. Legal Basis for Processing

  • Contract execution: Necessary to process your purchase
  • Consent: For promotional communications (optional)
  • Legal obligation: Compliance with tax regulations
  • Legitimate interest: Improvement of our services

5. Who We Share Your Data With

Third parties necessary for service:

  • Wompi: Secure payment processing
  • Shipping companies: Product delivery (Servientrega, Coordinadora, etc.)
  • Competent authorities: When required by law

Commitment: We NEVER sell, rent or share your personal data with third parties for commercial purposes.

6. How Long We Keep Your Data

  • Transaction data: 5 years (tax obligation)
  • Contact data: Until you request its deletion
  • Shipping data: 2 years (for warranties and after-sales service)

7. Your Rights as Data Subject

Access rights:

  • Know what data we have
  • Request a copy of your data

Control rights:

  • Update incorrect data
  • Delete unnecessary data

Opposition rights:

  • Revoke consents
  • Object to processing

Portability right:

  • Receive data in standard format
  • Transfer to another controller

8. Security Measures

  • Data encryption in transit and at rest
  • Restricted access only to authorized personnel
  • Certified providers (Wompi PCI DSS)
  • Constant system monitoring
  • Secure backups and data recovery

9. Use of Cookies

We use essential cookies for:

  • Maintaining your shopping cart
  • Remembering language preferences
  • Improving site security
  • Analyzing site performance (Google Analytics)

10. How to Exercise Your Rights

To exercise any of your rights, contact us:

11. Changes to this Policy

We may update this policy occasionally. We will notify you of any important changes by email or notice on our website.

12. Applicable Law

This policy is governed by Law 1581 of 2012 (Habeas Data) and other applicable regulations in Colombia.

Do you have questions about our privacy policy?

Contact us

© Author Rights, Musae 2024