Production & Shipping
Everything about our manufacturing processes and delivery
1. Production Process
Each Musae piece is handcrafted with the highest quality standards.
Design and Planning
Design creation and material selection
Artisanal Crafting
Manual fabrication of the piece
Quality Control
Detailed inspection and final finishing
Packaging and Preparation
Specialized packaging and documentation
Total production times:
2. Materials and Quality
We use only certified first-quality materials.
Gold
[TO COMPLETE] karat, purity certified
Origin: [TO COMPLETE]
Silver
[TO COMPLETE] fineness, nickel-free
Origin: [TO COMPLETE]
Precious Stones
Certified, grade [TO COMPLETE]
Origin: [TO COMPLETE]
Finishes
[TO COMPLETE]
Origin: [TO COMPLETE]
Included certifications:
- Certificate of authenticity included
- Material guarantee
- [TO COMPLETE] additional certifications
3. Customization
We offer customization services to create unique pieces.
Personal Engraving
Text or initials
Size Modification
Ring and bracelet adjustments
Stone Change
Alternative gem selection
Completely Custom Design
Unique piece from scratch
4. Shipping Options
Multiple delivery options to adapt to your needs.
Domestic Shipping (Colombia)
Standard Shipping
Home delivery with tracking
Express Shipping
Priority delivery
Store Pickup
Pick up your order at our location
Free Shipping
Free shipping on purchases over this amount
International Shipping
We ship to selected countries
Latin America
North America
Europe
Important restrictions:
- Products subject to customs regulations
- Customer responsible for local taxes
- [TO COMPLETE] additional restrictions
5. Packaging and Presentation
Each piece arrives in special Musae packaging.
Your order includes:
- Luxury Musae jewelry box
- Protective velvet pouch
- Certificate of authenticity
- Care and maintenance guide
- Warranty card
- [TO COMPLETE] additional elements
Gift options:
- Premium gift wrapping
- Personalized card
- Direct shipping to recipient
- [TO COMPLETE] additional options
6. Order Tracking
Stay informed about your order status at all times.
Order Confirmed
Your order has been received and is being processed
In Production
Our artisans are creating your piece
Quality Control
Final inspection and packaging
Shipped
Your order is on its way
Delivered
Your jewelry has reached its destination
Available notifications:
9. Production and Shipping Contact
For inquiries about your order or shipping information:
- Email:musaefacturacion@gmail.com
- Phone: [TO COMPLETE] phone number
- WhatsApp: [TO COMPLETE] WhatsApp number
- Hours: [TO COMPLETE] business hours
- Response time: Response within 24-48 hours