Name: Big Heart
Brand: Musae
SKU: lYTcXZncPfPImXj69Wnc

Question 1

What material is Big Heart made of?

Accepted Answer

Big Heart is handcrafted with handcrafted blown glass, ensuring exceptional quality and durability. Each piece is unique and specially made for you using the hand-blown glass technique.

Question 2

What size is Big Heart?

Accepted Answer

The approximate dimensions of Big Heart are 4/5 x 4/5 cm aprox. Being handcrafted, there may be slight variations that make it unique.

Question 3

What colors is Big Heart available in?

Accepted Answer

Big Heart is available in 3 beautiful colors: Transparent / Red Dots, Turquoise, Purple. Each color is unique and handmade with blown glass.

Question 4

How much does Big Heart cost?

Accepted Answer

Big Heart ranges from COP 85,000 to COP 90,000, depending on the color and design you choose. All prices include VAT. We offer free shipping on purchases over $300,000 COP within Colombia.

Question 5

Is Big Heart available?

Accepted Answer

Yes! Big Heart is in stock and ready to ship within 2-3 business days.

Question 6

How do I care for my Big Heart?

Accepted Answer

To keep Big Heart in perfect condition: clean with a soft, dry cloth, avoid contact with perfumes, chemicals, and water. Store in its original case when not in use. Glass is delicate, handle with care.

Question 7

How long does delivery take?

Accepted Answer

In-stock products ship within 2-3 business days. Custom orders take 1-2 weeks to produce. We offer free shipping on purchases over $300,000 COP within Colombia. International shipping is also available.

Question 8

Does Big Heart have a warranty?

Accepted Answer

Yes, all our pieces have a 1-year warranty against manufacturing defects. Each piece comes with its certificate of authenticity and warranty. If you have any issues, contact us at musaefacturacion@gmail.com

Question 9

Can I return or exchange my purchase?

Accepted Answer

Yes, we accept returns within 30 days of purchase for standard products in their original condition. Personalized pieces are non-returnable. See our complete return policy for more details.

Question 10

Why is Big Heart unique?

Accepted Answer

Each Big Heart is a unique handcrafted piece, blown and molded by hand by our artisans. No two pieces are exactly alike, making your jewelry truly one-of-a-kind. Each imperfection is part of its beauty and authenticity.